ADT vs Protect America Security System Review


Gabe Turner: Hey, folks! This is Gabe at Security Baron and today we’re
looking at two masters of the home security domain, ADT and Protect America. [music] Gabe: In today’s comparison of ADT and Protect
America, I’ll be looking at their key similarities, key differences, installation processes, professional
monitoring options, customer support, and mobile applications, so that you have what
you need to make the right decision. If you want to see a list of our favorite
home security systems, Google “Security Baron best home security systems.” If you have a question about today’s comparison,
leave me a comment and I’ll get back to you. Let’s begin our comparison of ADT and Protect
America with the key similarities. ADT and Protect America both require you to
install their systems yourself. You’re going to do do-it-yourself installation
with both Protect America and ADT. Another thing they have in common is the professional
monitoring is a requirement. With both ADT and Protect America, you’re
going to have professional monitoring. Finally it’s the contracts. Both ADT and Protect America require you to
sign, at the very least, three-year contracts with them as home security companies. Pivoting from some of the similarities between
ADT and Protect America, I wanted to focus on one key difference between the two companies
and that’s the professional monitoring service. They both have professional monitoring, but
the way you pay for it is a bit different. With Protect America, you actually get the
professional monitoring thrown in with payment of the system. However, if you want cellular backup, you
have to pay a monthly price for that. At Security Baron, we’re under the belief
that everyone should have cellular backup, just in case something happens with your power
line, or your Ethernet cable, and you need to get that necessary information out. The cellular backup is important. With ADT, it’s the opposite. You pay for the professional monitoring, but
the cellular backup is thrown in. You basically get the same functionality out
of both systems with their monthly subscription, but the technical way that you’re paying for
it is different. We’re moving to our first element of comparison
between ADT and Protect America and that is the installation process. ADT and Protect America are both DIY installation,
so get ready to use your hands. On top of that, each of these systems is highly
customizable. You can add smart locks and garage door openers. For the purposes of today’s comparison, we’re
going to focus on these core components of the hub, keypad, entry sensors, motion detectors,
and finally, that indoor security camera. Beginning with ADT, the installation process
is pretty straightforward. You’re going to grab your box, take out your
hub, you get your ADT Pulse app, and get to work. What’s great about it is that all of those
components are preprogrammed with your hub. It’s a straightforward process of setting
it up. You’ll take out your door sensor, put it in
your door frame. You’ll take out your motion detector, put
it in the corner of your room. Finally, you’ll get to your indoor security
camera and begin to set it up. Because the ADT camera is actually manufactured
by Alarm.com, it was a bit of a process to set that up, and definitely took the longest
of any of the components. However, I found it pretty easy once I just
decided to use my computer to set up that indoor security camera. With Protect America, it’s very similar. Your pieces all come together in a box. The distinction is that you have to be on
the phone with Protect America to set it up. Honestly, it really did facilitate that process. It was pretty straightforward. Take out my hub. Got my pieces together. I was on the phone with the very knowledgeable
and friendly customer service agent. I went to my door frame, as instructed, put
that up. Put up my motion detector in the same manner,
and finally, my indoor security camera. What was interesting — something I didn’t
note on the phone with the rep — was that the field of view for the Protect America
camera is only 60 degrees. You have to be very careful about where you
place that in your room because you want it to capture as much as possible with such a
limited field of view. That’s just a little note I made about the
installation process is that you have to be cognizant of that. When it comes to choosing a winner between
ADT and Protect America for the installation process, I hate to say that it’s going to
be dependent on you and what you’d rather experience. Do you want to be listening to music while
you set up the ADT system? Are you OK with having a little bit of a speakerphone
call with the Protect America representative as they walk you through the process? Each of them is pretty simple and straightforward,
but they do require different levels of concentration and interaction. When it comes to choosing a winner between
ADT and Protect America, we actually call it a draw. Moving on from that installation, the next
element of comparison between ADT and Protect America is going to be professional monitoring
options. With Protect America, you actually have the
professional monitoring thrown in with the rest of the system. However, you’re going to have to pay for that
cellular backup and it’s going to be between $20 and $60 depending on the equipment that
you have and your own needs. With the ADT system, you pay for the professional
monitoring and that also is going to be between $28 and $60, but you have the cellular backup
thrown in. For the same functionality, and I mean, complete
functionality of Protect America and ADT, you are paying around the same thing. When it comes to contracts, once again, we
find a lot of similarities between ADT and Protect America. You have to get a three-year contract with
both companies, that’s it. No month to month. No other options. It’s going to be three-year contract for both
ADT and Protect America. When it comes to the moving policies, once
again, we have a lot of similarities in that for both of them, it’s free. It’s do-it-yourself installation. You just pick up and go. Install it in your new home, in your new apartment,
and you’re ready to go. Just make sure you update ADT and Protect
America with your new address so they can make the proper arrangements to get the necessary
authorities to your home, in the case of some type of emergency. You’re thinking, “Hey, which is the top system
here when it comes to professional monitoring services?” It’s a toss-up. I can’t tell you one or the other because
they are basically the same in terms of what they offer, how they offer it, and what they
do when you move around. It’s a draw for ADT and Protect America for
professional monitoring services. The next element of comparison between ADT
and Protect America is that all-important customer support. Both companies offer online knowledge centers,
customer support lines, live chat. With ADT, you could even turn it into a video
chat if you really want to show them something as you’re getting some help. With ADT, however, the numbers aren’t so great. It’s got a 2.5 rating on Google and the customer
support ratings reflect that overall 2.5. On a personal note, our experiences with ADT,
had us being passed from person to person over the phone. It was like a customer support CrowdSurf. I do want to mention we had a better experience
interacting with the live chat options. I guess, it’s a bit of a mixed bag. Protect America, on the other hand, has a
much higher rating with four stars out of five on Google. Personally, we also had a really positive
experience. From the reviews that we’ve read that mention
customer support, other people had that same experience. When it comes to picking a top system for
customer support, it’s really easy here to go with Protect America for their superior
numerical and even anecdotal advantage when it comes to customer reviews. Hold on. Quick question. I was wondering how do you prefer to communicate
with your home security company. Do you like the live chat option or do you
just want to get on the phone with a real live person? I’d love to hear your thoughts below, leave
us a comment. All right, let’s get back to the video. The final element of comparison for us today
here with ADT and Protect America is that mobile application. Many of you will be using their mobile applications
to interface with your home security system. It’s important that your mobile app allows
you to control every element of it. When it comes to ADT, it’s fitting the bill. In the Apple App Store, it gets 4.8 out of
5 stars, which is tremendous, and 3.9 out of 5 stars in the Android Play Store. People just seemed to really enjoy the mobile
app experience with ADT. Protect America is not doing as well. iPhone users gave it a 2.4 out of 5 stars
in the Apple App Store and a 3.1 out of 5 stars in the Android Play Store. That 2.4 probably stems from the fact that
a lot of iPhone users said that they were having difficulty connecting the mobile app
to their system, in general, which is a serious cause of concern for us here at Security Baron. When it comes to choosing a winner on the
mobile application side of things, it’s clearly ADT. They’re doing really well when it comes to
their mobile application. Let’s do a recap of all the elements we’ve
compared today between ADT and Protect America. Installation, this was a toss-up between ADT
and Protect America. They’re both do-it-yourself installation processes,
but Protect America does require you to be on the phone with the customer service representative. Professional monitoring, this was a draw between
ADT and Protect America. For the same number of features, it basically
cost the same amount of money for your professional monitoring services, even though Protect America’s
professional monitoring is technically free. Customer support, the win here goes to Protect
America. Not only do they have a numerical advantage
with their 4.0 Google rating, but we also, anecdotally, had a better experience on the
phone with Protect America. Mobile application, ADT wins easily here because
they have far superior ratings in the App Store and Google Play Store for their mobile
application. We’ve come a long way in our comparison of
ADT and Protect America and we’ve got a split decision on our hands. They do pretty well in terms of installation
and professional monitoring. One not really outmaneuvering the other, until
we got to customer support. Here, Protect America was the clear winner
with its four out of five stars. Even anecdotal, we had a better experience
with Protect America. However, the opposite is true when it comes
to that mobile application where ADT takes the cake. They do much better numerically, in both the
Apple App Store and the Google Play Store. Just something to keep in mind, really, when
you’re thinking about your decision. What do you think of yourself as — a customer
support person or someone who’s going to be very much centered on their mobile application
experience? Because that’s really what’s going to be the
main difference between both of these systems. When it comes to looking at a clear winner
between ADT and Protect America, it’s going to come down to your personal preferences. That concludes our comparison of ADT and Protect
America. If you appreciated today’s video, please give
us a like and hit that subscribe button. As always, this is Gabe at Security Baron. Be secured. [music]

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