Cox Communications | How to Use the Homelife Mobile App

Cox Communications | How to Use the Homelife Mobile App


Welcome to the Cox Homelife mobile app.
In this video, we’ll show you how to sign in, view and manage your Homelife system
including security features, door locks, lights, thermostats, rules and
more. We’ll also show you how to customize your mobile app experience so
you can see the things that are most important to you quickly and
conveniently. Signing in. If you own a mobile device such as an iPhone or iPad
or Android smartphone or tablet, you can download the Cox Homelife mobile app
free of charge from your App Store. Once downloaded to your device, launch the Cox
Homelife app and enter your online subscriber portal username and password
to sign in. Before signing in, you can access your
app settings, take a tour of the app features or contact Homelife’s customer
support. If you have trouble signing in, tap the Settings icon and make sure that
the Cox server is checked. Also, please verify that you are using the correct
login credentials. If you’ve forgotten your username or password, you can reset
them on the sign-in screen. Customizing your app experience. Once
signed into the mobile app, you will see your home page. This is where you will
find your system’s features and devices presented in customizable tiles. If you
have a camera installed as part of your Homelife system, you will see a default
camera view automatically at the top of the My Home page. You can add, delete or change the order
of the tiles on your My Home page screen, or modify the default camera view by
entering the Edit mode. Scroll to the bottom of the screen and press the Edit
button. While in the Edit mode, if you want to change the order of your tiles,
select and hold the square move icon of any tile you would like to move and drag
it to the desired position on the page and release. While you are still in the
Edit mode, you can add additional features to your page by pressing Add.
Then, select your system’s devices or features you want to add from the menu
and then tap the X to close the menu. If you would like to remove any added
tiles from your My Home page, simply tap the X on the left side of the feature
tiles you would like to remove. Please note that only certain tiles can be
removed; however, all tiles can be moved around to display in whatever order you
would like. If you have two or more cameras connected to your system, you can
change the default camera that is displayed on your My Home page. While in
Edit mode, press the Change Background button on the current camera view. Select
from the list of options to replace the original camera view including images
from your photo library or saved activity.
Press Done to close the menu. When you have finished making all of your changes,
press Done at the top of the screen to exit Edit mode. If you would like to group certain
devices together such as by device type or by what room they are located, you can
create custom pages or views according to your needs. From the My Home page,
simply swipe left and follow the prompts on the screen to create new customized
pages. To manage your pages, tap the More menu
and select Pages. Here you can create new pages, move them around or delete any new
pages you have created. You cannot delete your primary My Home page.
From your My Home page, swipe left to access and edit any of the customized
pages you’ve created. A Trouble tile on your My Home page
indicates a system problem such as a battery needing replacement. Tap the tile
to view the trouble message including the date and time the trouble occurred. Arming and disarming. The Homelife
mobile app allows you to arm and disarm your security system conveniently and
remotely from virtually anywhere. To arm your system using the mobile app, tap the
green security tile. Select the desired arming mode and enter your four-digit
security keypad code. The status bar will countdown to the selected armed state.
You can cancel this action by tapping the X and entering your security keypad
code again. Once the system is armed, the security tile turns red and reads “Armed
Press to Disarm.” To disarm your system, tap the red security tile and enter your
four-digit security keypad code. Once the system is disarmed, the security tile
turns green and will read “Disarmed Press to Arm.” If any of your security zones
are faulted, such as if a protected door is left open, the app will alert you to
these faults at the time of arming. You may choose to bypass a faulted zone
during the arming process by pressing the Bypass button. It’s important to keep
in mind that bypass zones will not be monitored, and if breached,
they will not be reported to the Central Monitoring Station. Bypassed zones will
return to their on or protected state each time your system is disarmed.
Door locks. If you have Cox Homelife door locks installed, you can view the
current status of each lock in addition to remotely locking and unlocking them.
Simply tap the Door Locks tile and choose to lock or unlock an individual
door or all connected doors at once. Viewing live video. You can also use the
app to view the cameras in your home. Tap the Cameras tile to view live
streaming video from each camera. Select a desired camera to view live video,
captured pictures and video clips from that specific camera. To capture a
picture, press the Take Picture button. You can also capture a 15-second video
clip by pressing the Take Video button. To view your captured pictures and
videos, tap the activity menu and select the desired image or video clip. Then, you
can choose to save the image to your device or delete it altogether. Lights. Want to adjust the lights in your
home? Tap the Lights tile and simply tap the
light bulb to turn lights on or off. For dimmable lights, press the square
adjustment icon for the selected light. Then use the slider to adjust the
brightness. Need to manage your thermostat
temperature? Just tap the Thermostats tile. For each smart thermostat
installed, you can choose to modify the temperature using the quick adjust
feature or select the thermostat for even more control.
Once you’ve selected a specific thermostat you’d like to control, tap the
square adjustment icon to manage your schedule. To create a new thermostat
schedule or view an existing one, tap View. Blue dots indicate Cool settings
and orange dots indicate Heat settings. To change any of the set temperatures,
tap the blue or orange dot for each day you want to set. To add a new set point,
tap the screen in a blank space. Drag any temperature set points up or down to
select the temperature, and left or right to select the time of day to begin that
setting. Once you have finished making changes to a particular temperature
set point, tap the check mark to keep your new setting or the X to delete it. Tap
the Save button in the top right corner to save your new schedule. Activity. Tap the activity menu to view
the activity captured by your Homelife system. This feature also allows you to
view captured pictures and video clips. Press the Filter button to limit the
activities that are shown based on alarms, camera motion, zones, troubles and
more. Tap the Calendar icon to select a
specific date to view up to 30 days in the past. Rules. With the Homelife mobile app, you
can set up individual personalized rules for your home security, lighting,
thermostat’s energy usage and more. You can also set up alerts and notifications
for when predefined events occur, such as receiving a text message when the door
opens between certain hours. To get started, tap the Rules menu. Here you will
see any rules you currently have set up. To create a new rule, press the Create
button. The screens will walk you through each
step to set up a new rule. You can also set up and manage your rules through
your online subscriber portal. To disable or remove an existing rule, select the
desired rule and then either toggle the rule off to temporarily disable it or
press the Remove button to delete it. You may also make edits to the rule here by
tapping the square adjustment icon next to the desired setting. Manage devices. To
change the names of any of your installed devices, tap the More menu and
select Manage Devices. Press the Edit button next to the device you’d like to
edit. Tap inside the white box and edit the name of the device. Then, press Save.
To adjust the motion sensitivity on your cameras that have built-in motion
detection, select the camera within Manage Devices and tap the edit button.
Slide the camera motion sensitivity to adjust to Off, Low, Medium or High. When
finished, tap Save. Keypad codes. Keypad codes are the four digit codes you
use to arm and disarm your system or manage system settings through your
touchscreen control panel. You can learn more about keypad codes on the Alarms
page of your Explore Homelife. cox.com/explorehomelife You can manage your security keypad
codes conveniently through the mobile app. Tap the More menu and then select
Keypad Codes. To add a new keypad code, press Add. For additional security, you
will have to enter your master security keypad code first. Next, create a name for
your new code, select the desired arming level and enter your desired four-digit
code. Then, select the days this code should be active and press Save. Contacts.
To edit who gets contacted in an emergency or who gets rules-based alerts
or notifications, tap the More menu and then select Contacts. Here, you will see
three types of contacts listed: Call before police in an emergency, Call after
police in an emergency and Rules Contacts. The two contacts listed as Call
before police in an emergency can be edited, but you cannot delete them. They
are required. These are the primary contacts that the Central Monitoring
Station will call to verify alarms by asking for your designated secret word.
The contacts listed as Call after police in an emergency will be called after the
authorities have been dispatched to the home. These contacts can be edited and
deleted. Rules Contacts are the people you would like to notify via email or
text when certain notification based rules are executed. Other account settings.
Your account settings can be accessed by tapping the More menu.
Here you can view and modify your username and password, view and modify your app preferences,
such as playing sounds or enabling pin sign-in or access the Getting Started guide. Selecting the Take a Tour feature will
sign you out of the app and present you with a tour of the app’s features also
accessible from the sign-in screen. Need more help? If you would like to
learn more or have additional questions, please go to cox.com/explorehomelife or call us toll-free at 1-877-404-2568 You can also sign in to
your account online via the subscriber portal at portal.coxhomelife.com If you’ve forgotten your username or password, you can reset them any time on
the sign in page.

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