Understanding the Basics. To better
understand how to use all the security features available with a Cox Homelife
system, let’s go over some basic terms and functions. There are three main types
of security zones you need to be familiar with for your system: Entry/Exit,
Perimeter and 24-Hour Inform. These zones are created with sensors that detect
events in your home like front door or basement smoke. An Entry/Exit Zone type
applies to doors regularly used to enter and exit your home.
A Perimeter Zone, when tripped, will sound the alarm immediately. This zone is used
for windows and doorways that aren’t regularly used. A 24-Hour Inform Zone is
one that never sounds an alarm, but if tripped, you have the option to have it
notify you via email or text message. Other types of zones are available.
Please contact your Cox Homelife technician for more information.
Arming Modes. There are three different Arming Modes to choose from when arming
your system: Arm Away, Arm Stay and Arm Night. Use the Arm Away mode when exiting
the house for the day. Arming the system in this mode begins an exit delay. Once
the system is armed, tripping an Entry/ Exit Zone will trigger an entry delay
during which you should disarm your system.
Tripping a Perimeter Zone or motion detector will sound the alarm
immediately. When arming your system in Arm Away mode using your touchscreen, be
aware that if you do not trip an Entry/Exit zone such as opening and
closing the door when you leave, the system will default to Arm Stay mode.
If you Arm Away your system from a key fob or mobile app or web portal, it will
Arm Away even if an Entry/Exit door doesn’t open and close. Use the Arm Stay
mode for protection while you’re at home. In this mode, motion detectors are
disabled allowing you to move throughout the house without setting off the alarm.
But, Entry/Exit still triggers the alarm with an entry delay, allowing you to
enter your keypad code and cancel the alarm. This mode is perfect for
households with pets who might trigger motion detectors. Arming the system
begins an exit delay, but the countdown is silent so it won’t disturb you. Switch
to Arm Night mode when it’s time for bed and everyone is in for the night. In
this mode, Entry/Exit and Perimeter Zones, when tripped, will sound the alarm
immediately. At the time of installation, motion sensors can be configured to be
active in Arm Night mode. If you need to exit your home while your system is
armed in the Arm Night mode, always remember to disarm the system first. So
what happens when the alarm sounds? When an armed Entry/Exit Zone is tripped and
the system is not disarmed before the entry delay countdown completes, the
siren will sound. The siren will also sound if an armed Perimeter Zone is
tripped. Then, the Cox Monitoring Center will call you or your emergency dispatch
contacts to verify the alarm. If a Panic Alarm is activated, the Monitoring Center
will be notified immediately. Once notified, a representative will contact
you or other persons on the emergency contact list and ask for your Central
Station password, also known as your secret word, to confirm or cancel the
emergency. If no one can be contacted or the password given is incorrect, the
Monitoring Center will dispatch police or other appropriate emergency personnel.
In the case of a fire or smoke alarm, the Monitoring Center will attempt to
contact the first number on your emergency dispatch contact
list and then dispatch fire authorities. Once authorities are dispatched, the
Monitoring Center will then attempt to notify the remaining contacts on your
emergency contact list. It is important to always keep your emergency contact