CyberGhost VPN Review— Is It Legit?

CyberGhost VPN Review— Is It Legit?

Gabe Turner: Hey, folks. This is Gabe at Security Baron. In the world we live in, ghosting is a thing. Some people ghost. Some people get ghosted on, but could it be
positive in the world of VPNs? Let’s check it out today in our review of
CyberGhost. [music] Gabe: In today’s review of CyberGhost, we’re
going to look at the pros and cons, features, run some speed and leak tests, check out the
subscription options, customer support, and finally, the mobile application so you have
all the information you need to make the right decision. If you’d like to see a list of our favorite
VPNs, google “Security Baron Best VPNs.” If you have a question about today’s review,
leave us a comment and I’ll get back to you. Let’s look at the pros and cons of CyberGhost
VPN, beginning with the pros. They’re headquartered in Romania, which is
not a part of any international surveillance program which is great. You can feel pretty secure with that. They have some of the best customer support
reviews out there. Finally, they have one of the most affordable
subscription plans with options as low as $2.75 a month. Now, on the con side, CyberGhost does keep
a little bit more of your information that I think is probably necessary, like your IP
address, which they claim to anonymize. Finally, they do not allow for any split tunneling. If you want to be on a private network and
a public network, you’re going to be out of luck. You’re going to have to pick one or the other
with CyberGhost VPN. Now that we’ve gone over the pros and cons
for CyberGhost VPN, let’s check out its feature set, beginning with its data logging policy. Most VPNs will keep your name, address, email,
user name, payment information, but CyberGhost VPN also takes into account how often you
use the VPN, what country you’re in when you used it, even holds onto to your IP address
though it states to anonymize that last bit of information. For me, that’s entirely too much for your
VPN company to be holding onto. When it comes to a Kill Switch feature, they
actually do have one. They engage it in case the VPN goes out. It’s also known as a network lock feature. If you’re browsing the Internet, using an
app, anything of that nature, it’ll automatically stop so that your information isn’t exposed
to the public network in the case of something happening to our VPN. The next feature we’ll look at is split tunneling. Split tunneling is something that you’ll use
to be on a public and private network at the same time, but not something offered by CyberGhost
VPN. We like split tunneling because it does allow
you to reduce your bandwidth usage while making your Internet speed a little bit faster. Unfortunately, CyberGhost does not provide
that opportunity. When you’re looking at Netflix access, however,
and the constant tug of war between Netflix and VPN companies, CyberGhost is doing pretty
well. We were able to use Netflix with CyberGhost. I will just note that when you’re looking
at using Netflix UK, you may have to pay more for that IP address. Hold on. Quick break. CyberGhost VPN is based in Romania, which
is outside of the Five Eyes and Nine Eyes, and most other international surveillance
programs. We’re wondering as a consumer how important
is that to you. We’d love to hear your thoughts in the comments
below. Let’s get back to the video. Now that we’ve gone over the pros and cons,
and features of CyberGhost VPN, we’re going to put it to the test. By that, I mean we’re going to give it a speed
test, a DNS leak test, and a Web RTC leak test. Just for the sake of transparency, I conducted
all these tests with my control group of a MacBook Air and ASUS VivoBook in a Brooklyn
apartment on the Optimum network. Let’s begin with the speed test, beginning
with download speed. On my Mac, I only saw a download difference
of less than three percent with the VPN as opposed to without it. My VivoBook didn’t fare as well, with the
20 percent decrease in download speed. Honestly, upload speed followed the same trend,
with a difference of only 7 percent on my Mac and 47 percent on my Windows computer. Now the final thing that I went over was latency
or ping. If you’re a gamer, you want to keep that latency
to a minimum. Again, there was an increase of 14 percent
on the Mac but 77 percent on the VivoBook. It appears from my experience that CyberGhost
does better with Mac users in terms of speed over PC users. Let’s conduct a DNS leak test. DNS stands for Domain Name Server. It’s essentially when you type in,
there’s actually a longer IP address underneath that. You don’t want that to be divulged to everyone
out there. Now width. CyberGhost VPN, it passed that leak test with
flying colors. Let’s move on to the next one, which is the
Web RTC leak test. Web RTC stands for Web Real Time Communication. It is, essentially, what is used whenever
you connect two computers directly together without going through an intermediate server. That’s something that happens on Chrome and
Firefox when you’re transferring large files, doing a video chat, or live streaming. You don’t want that private IP address to
go to the other party. Fortunately, for us CyberGhost VPN did not
allow that information to leak out. Once again, it passed the Web RTC leak test
with flying colors. Let’s check out the subscription options for
CyberGhost VPN. If you sign up for three years, it’s going
to be $2.75 a month. If you sign up for two years, it’s going to
be $3.69 a month. If you sign up for a year, it’s going to be
$5.99 a month or $12.99 monthly. Now the great thing with CyberGhost VPN is
you’re going to get access to over 3,700 servers in numerous countries. You can connect up to seven devices simultaneously. If you want a dedicated IP address, those
cost you an extra $5.00 a month. In terms of offerings, it’s pretty impressive
from CyberGhost VPN. Let’s check out customer support for CyberGhost
VPN. CyberGhost VPN has a few ways for you to get
in touch with them. You can go to their online help center, of
course, and see if you can figure you the problem yourself using the FAQs. You can even create a ticket so they can answer
your question over time. What we like the most and this probably gets
you what you need most immediately, it’s going to be their live chat feature. Live chat, you can go in, ask someone a question,
and they’ll get right back to you. When it comes to what people are saying about
CyberGhost, it’s pretty positive. It has a 3.6 out of 5-star rating on Amazon
and a full 5-star rating on Trustpilot. Most of the reviews that specifically mention
customer support are very positive. What we like the most and we thought was representative
of what CyberGhost is doing in the customer support arena is that they responded to every
single person. If you had a question, you had an issue, and
it was in your review, CyberGhost actually responded to you which is topnotch support. CyberGhost is really going above and beyond
when it comes to customer support. The last thing I want to address today is
the CyberGhost application available on Windows, Mac, Android, iOS, Linux, but we want to focus
specifically on the mobile applications. With Android, it gets s 4.3 out of 5-star
rating in the Google Play Store, whereas with Apple App Store, it does do as well, but it’s
not bad, with a 3.4 out of 5-star rating. Let’s just go ahead and check it out on my
iPhone X. Here we are checking out the CyberGhost VPN
on my iPhone X. If I click right there in the middle, it’ll
give me a Now York VPN. I see that big old button right there, with
the power on and off button. Let’s check out best location. Here, you have a lot of servers available. It’s interesting how these different servers
in all these different countries. If you click in the middle where it says streaming,
you can actually look at the United States, optimize for Netflix, optimize for Hulu, optimize
for Crunchyroll, optimize for YouTube in Germany. It’s pretty cool. You have a ton of different options. Optimize for HBO GO Romania. For someone like me who actually used to watch
a lot of Globo, you’ve got optimize for Globo Brazil. Actually, let’s pick one of these. Let’s go to optimize for Hulu in the United
States. Click on that button in the middle, connecting,
and boom! Here I am, based in Dallas. It’s pretty straightforward. If I click this, I can disconnect. If I want to go to another location, go to
Costa Rica, boom! Now I’m connected to Costa Rica. San Jose, very straightforward. Basically, that’s all there is to the CyberGhost
app. You can reset to best location here at the
bottom, which would get you to the fastest server based in your location. You’ve got that big button in the middle that
you can tap on your iPhone or your Android. You can look at the various servers. I love being in different countries, at different
times. If you want to be in Japan, if you want to
be in Iceland, if you want to be in Denmark or Chile, it’s just straightforward intuitive
app. It connects almost instantly, and it’s pretty
simple to use. That’s our look at the CyberGhost VPN app. We’ve come a long way with the CyberGhost
VPN. I’ve yet to ghost on you. You wanted to know, hey, “Is this the right
VPN for me?” Well, if you’re someone who really wants to
use Netflix, have an affordable option for a VPN and have excellent customer support,
then you might want to look at CyberGhost, especially if you’re a Mac user. I say that because some of the cons are that
it isn’t the fastest or, at least, it wasn’t the fastest for me on my Windows computer. Additionally, I do think they keep a little
bit more information on you than necessary, Of course, that might be mitigated to some
extent by the fact that they’re outside of all international surveillance programs, but
just something to keep in mind. Finally, it definitely doesn’t allow for you
to do any split tunneling. That can also be a concern for those of you
who want to be on the public and private network at the same time. Overall, yes, I’m happy with CyberGhost. I think they provide a lot of functionality
and flexibility in the VPN marketplace. That concludes our review of CyberGhost VPN. If you appreciate today’s video, give us a
like and hit that subscribe button. As always, this is Gabe at Security Baron. Be secure. [music]

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7 Replies to “CyberGhost VPN Review— Is It Legit?”

  1. New to VPNs. Considering CyberGhost. I would install a OpenVPN config to my asus router. Here is my question, if i do this are my Google Home Mini's useless since there is no split tunneling? Thanks

  2. I'm using Cyberghost right now can you tell me where you found this information about all cons of this vpn thanks

  3. Does it have a best streaming for prime video? And thanks for the info on cyberghost am strongly looking to see if I purchase this VPN

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