Hi, this is Wayne from Sears PartsDirect.
Today we’re going to talk about motor and travel problems that prevent your garage door
opener from moving the garage door. On this type of motor unit that has a single LED light,
the light will flash 5 times to indicate one of these problems: garage door travel is obstructed,
garage door opener trolley is obstructed, motor is overheated, motor RPM sensor is defective.
On the type with up and down arrows, the up arrow blinks once and the down arrow blinks
5 times to indicate the same set of problems. Your problem may be as simple as an overheated
motor. If you’ve just used your garage door opener several times, allow the motor to cool
for 30 minutes. If the garage door opener works after a half hour, it’s a good sign
the motor overheated from repeated use and that was the only issue. If you haven’t used
the door recently, or your door still won’t open 30 minutes later, unplug the garage door
opener for 1 minute to reset the logic board. Then, restore power and try opening the door
again. Resetting the logic board may fix your problem. If the door still won’t open and
the motor unit still displays the code, then a bent garage door track or a door latch that’s
stuck or locked may be preventing the door from moving. Pull the emergency release rope
to disconnect the garage door from the trolley. Open and close the garage door manually to
see how easily it moves on the tracks. If the door doesn’t move at all or sticks in
some areas, check for a bent door track. Also, make sure the door latch retracts fully. If
the latch gets locked accidentally or it isn’t fully retracted, then the door won’t move.
Fix any issues you find or have a garage door specialist repair the door. If the door travels
easily on the tracks, then a bent or damaged garage door opener rail could be blocking
trolley travel. Check the rail for damage and replace any damaged parts. If you see
no apparent rail damage, check the inner trolley travel along the rail. Activate the garage
door opener to move the inner trolley along the rail in one direction and then activate
it again to check the opposite direction. If the inner trolley stops along the rail
and you find damage. Repair it, or replace the rail. Also, take a look at the inner trolley
and replace it if you find any damage. If the inner trolley only moves 6 to 8-inches
during this test and you don’t find any rail damage, you’ll likely need to replace the
motor RPM sensor because it isn’t detecting motor speed. Here’s a video that shows you
how. If the indicator light flashes 6 times, the motor unit detects an internal motor circuit
failure. This means you’ll probably need to replace the logic board because the motor
rarely fails. Here’s a video that shows you how. I hope that this video helped you out.
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