VIDEO: Tulsa family says police never showed up after security company put in call

VIDEO: Tulsa family says police never showed up after security company put in call


CHANCE, NOT MUCH. COMING UP AT 10:00, WE WILL WALK THROUGH THE HEAT INDEX TRACE TOMORROW. NEW AT 9:00, WHAT YOU DON’T KNOW ABOUT YOUR CITY’S HOME ALARM RULES COULD BE SURPRISING. LYNN CASEY JOINS US LIVE WITH HOW THAT IF INFORMATION COULD’VE CHANGED ONE BURGLARY CALL. Reporter: THIS FAMILY WAS IN THEIR HOME THREE WEEKS. ON DAY THREE THEY HAD THEIR TRUCK STOLEN AND THEY GOT A SECURITY SYSTEM. AFTER THAT THE THIEVES CAME BACK. THEY DIDN’T GET THE SECURITY THEY WERE EXPECTING. 3:30 SATURDAY MORNING AND THERE IS AN ALERT FROM THE ALARM COMPANY. THERE WERE TWO MEN PROWLING AROUND HER YARD, ONE IN THE CAR. THE COMPANY CALLED HER AND ONE HOUR LATER THEY CALLED THE POLICE TO SEE WHAT WAS TAKING SO LONG. WE DIDN’T HAVE A PERMIT SO THEY DIDN’T TAKE THE REPORT. Reporter: THE POLICY ABOUT REQUIRING A PERMIT FOR HOME ALARM IS SIMPLE. THE PERMIT IS SUPPOSED TO HELP CUT DOWN ON FALSE ALARMS. THEY SAY THEY WILL RESPOND IF YOU KNOW — IF THEY KNOW YOU ARE HOME OR IF YOU CALL THEM YOURSELF. WE WILL NOT RESPOND IF THE SECURITY COMPANY IS CALLING AND YOU DON’T HAVE A PERMIT. Reporter: IN THIS CASE, THEY WERE AT HOME. EVEN AFTER WE GET THE PERMIT, I WILL STILL CALL 911, EVEN IF GUARDIAN SAYS THEY DID. I WON’T TAKE THAT CHANCE AGAIN. Reporter: IF YOU HAVE AN

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